Job Description
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers
Job Summary
As a Client Data Analyst in the Client Account Services team, you will manage and support Account Setup, Maintenance, Closures, Static Data Maintenance and Entitlements activities for our clients and regional service teams located in APAC, EMEA and WHEM. Your role will be pivotal in ensuring all requests related to these activities are completed in a timely fashion. You will have the opportunity to engage with global counterparts to re-engineer the service delivery as per Client requirements and participate in various department and team projects to exceed Client expectations. This role will provide you with the opportunity to make recommendations on process improvements and provide guidance on more complex operating procedures.
Job Responsibilities:
- Ensure timely completion of all requests related to Account Set Up, Maintenance, Closures, Static Data Maintenance, and Entitlements activities for clients and regional service teams in APAC, EMEA, and WHEM.
- Publish MIS/Performance scorecards to senior management on a daily, weekly, and/or monthly basis as required.
- Analyze trends and engage product service groups in grassroots discussions to address and mitigate issues at a basic level.
- Participate in various department and team projects to exceed client expectations.
- Collaborate with global counterparts to re-engineer service delivery according to client requirements.
- Perform duties and tasks that are mostly non-routine, requiring experience and judgment within broadly defined practices and policies.
- Make recommendations on process improvements and provide guidance on more complex operating procedures.
- Set up team meetings to review and address client concerns and opportunities as needed.
- Analyze and prepare reports and scorecards for management.
- Function as a key contributor with demonstrated knowledge of the area of specialization in an individual contributor role.
- Work closely with the Process Manager and team members to ensure flawless service delivery to franchise clients.
Required qualifications, capabilities and skills
- Graduates or MBAs with 5 years of experience.
- Strong verbal and written communication skills.
- Must be extremely client-focused and result-oriented in approach.
- Good team player and self-motivated.
- Proficiency in Microsoft Office suite of applications.
- Ability to handle unexpected situations adeptly.
- Willingness to work in any shift.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
