Business Technology Solutions Consultant - PPS

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
The Consultant will own functional workstreams within Patient Support Services technology programs and act as a techno-functional lead across business analysis, solution design, and delivery execution.
This role requires deep PSS domain knowledge, strong Salesforce Health / Life Sciences Cloud expertise, and the ability to independently engage with clients
What you'll do:
Domain Leadership & Business Analysis:

• Lead requirements discovery workshops with client stakeholders across:
  • Patient Services
  • Market Access & Reimbursement
  • Field Reimbursement & Nurse Educator teams
• Translate complex business needs into clear functional designs and delivery plans
• Ensure solutions align with program SOPs, compliance, and audit requirements

Solution Design & Techno-Functional Ownership:

• Own functional solution design on Salesforce Health Cloud/ Life Sciences Cloud
• Define scalable data models, workflows, and automation patterns for PSS programs
• Review and validate technical designs from a functional and business lens
• Act as the primary bridge between client stakeholders and technical teams

Delivery & Client Engagement

• Own functional delivery across the project lifecycle
• Lead UAT planning, execution, and defect resolution
• Support data migration, integration, and reporting requirements
• Present solutions, trade-offs, and recommendations to client leadership

Team & Practice Contribution

• Mentor Associate Consultants & junior resources and review their deliverables
• Support solution demos, proposals, and RFP responses
• Contribute to reusable assets, accelerators, and best practices in PSS Tech

What you'll bring:
Domain & Industry

• Strong hands-on experience in Patient Support Services implementations
• Deep understanding of Hub Services, Market Access, Reimbursement, and Patient Engagement workflows

Technology

• Proven experience with Salesforce Health Cloud and/or Life Sciences Cloud
• Strong understanding of Salesforce data models, integrations, and platform capabilities

Consulting & Leadership Skills

• Ability to independently drive client conversations and decisions
• Strong problem-solving and stakeholder management skills
• Experience working in global, multi-vendor delivery models

Preferred Background

• Experience in Patient support services implantation with advanced therapies (cell & gene therapy) is a strong plus
• Exposure to AI-enabled or data-driven PSS solutions is an advantage
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

Additional skills:

• Capable of managing a virtual global team for the timely delivery of multiple projects
• Experienced in analyzing and troubleshooting interactions between databases, operating systems, and applications
• Travel to global offices as required to collaborate with clients and internal project teams

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com