As a Business Manager, you will enhance business performance through strategic initiatives, quality control processes, and risk management within the Design and Customer Experience team.
Job Description
Join our team to enhance your career in business management with impactful initiatives and strategic growth.
As a Business Manager within the Design and Customer Experience team, you will optimize business performance by driving key initiatives and managing strategic communications. You will act as a trusted advisor, identifying and mitigating business risks to support organizational objectives.
Job Responsibilities
Required Qualifications, Capabilities, and Skills
Preferred Qualifications, Capabilities, and Skills
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.
Join our team to enhance your career in business management with impactful initiatives and strategic growth.
As a Business Manager within the Design and Customer Experience team, you will optimize business performance by driving key initiatives and managing strategic communications. You will act as a trusted advisor, identifying and mitigating business risks to support organizational objectives.
Job Responsibilities
- Engage and align to the needs of the Central Design organization.
- Develop and implement quality control processes to ensure the highest standards of product delivery and execution.
- Conduct regular audits and assessments of project deliverables to verify compliance with established quality controls.
- Collaborate with cross-functional teams to identify and mitigate risks related to quality testing and controls.
- Analyze data from quality testing to identify trends and areas for improvement, and report findings to senior management.
- Contribute to ad-hoc projects and deliverables by providing strategic insights, coordinating cross-functional teams, and ensuring timely completion of tasks.
- Drive process improvement initiatives, optimizing workflows to enhance efficiency and scalability.
Required Qualifications, Capabilities, and Skills
- Minimum of three years of business management experience.
- Strong communication and presentation skills, comfortable handling multiple high-impact projects.
- Advanced Microsoft Office skills (Excel and PowerPoint) required.
- Advanced organizational, multitasking, and prioritization skills with an ability to work independently.
- Intermediate to advanced analytical and problem-solving skills.
- Understanding of Product development lifecycle at scale.
- Experience or familiarity with Atlassian / JIRA software tools.
Preferred Qualifications, Capabilities, and Skills
- Experience in a design studio or large corporate environment.
- Flexibility/adaptability to change direction based on team and stakeholder consensus.
- Thrives in a fast-paced, collaborative, cross-disciplinary, and geographically dispersed environment.
- Passionate about customer-centric design.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.
Top Skills
Atlassian
Excel
JIRA
MS Office
PowerPoint
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