Business Execution Consultant - Technical Training Content Development for Payment Operations

About this role:
Wells Fargo is seeking a Business Execution Consultant
In this role, you will:

• Support the training delivery for the Payment Operations and other impacted teams to prepare the organization for sustainable adoption of changes.
• Lead the training content development, documentation and activities related to change management.
• Simplify training materials, inclusive of user guides, job aids, etc. to make them digestible for all knowledge levels, including individuals with no prior experience.
• Develop training plans that outline the learning objective, modules/topics, facilitate content validation and approvals in partnership with Subject Matter experts .
• Work with managers to identify impacted teams/employees that require training and maintain a list of stakeholders to engage to ensure impacted employees are trained.
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business.
• Work independently to make recommendations and implement training tools and methods needed to support the success delivery of training content.
• Assist in the planning and execution of a variety of training-related activities monitor the success of the training program, including in-session knowledge checks and post-session surveys.

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• 4+ years Training Content Development / Technical Documentation / Technical Writer experience
• 4+ years of training experience
• 4+ year delivering training in a small and large group sessions (in-person & virtually)
• 2+ years with training tools (e.g., Adobe creative suite including - Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Adobe Premier, Adobe Acrobat)
• Effective verbal communication skills
• PowerPoint and presentation skills

Job Expectations:

• Develop training strategies and plans to conduct knowledge transfer of upcoming release changes as well as onboarding training support for new hires.
• Develop and deliver training content to small and large groups both in-person and virtually.
• Evaluate technology changes, processes, procedures, and organizational errors to determine learning objectives and create a training curriculum to accomplish the objectives.
• Partner with managers/leaders to identify operational training leaders to participate in "train-the-trainer" events.

Posting End Date:
7 Nov 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.