What We’re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Q2 is seeking a Business Analyst to support our Fraud Prevention team by working closely with the Product Owner, engineers, and customer-facing teams. Your role will focus on translating customer needs into actionable product features, improving fraud and risk management solutions, and enhancing automation and compliance. You’ll bridge business needs with technical solutions, ensuring high-quality product delivery.
Key Responsibilities:
- Gather and document business and technical requirements for product enhancements.
- Design solutions using conceptual models, business process workflows, and use cases.
- Collaborate with fraud analysts to assess fraud trends and refine risk models.
- Define user stories, product features, and requirements in Jira and Confluence.
- Conduct user acceptance testing (UAT) to validate solution effectiveness.
- Participate in Agile ceremonies and manage product backlogs.
- Provide training and create user guides for product functionalities.
- Identify workflow inefficiencies and recommend process improvements.
What You Bring:
- Typically requires a Bachelor’s degree in (Computer Science, Finance, or a related field) and a minimum of 2 years of related experience as a Business Analyst in banking, payment processing, financial technology, or SaaS.
- Strong knowledge of fraud prevention, risk management, and digital banking security.
- Experience with payment disputes, chargebacks, and regulatory requirements.
- Proficiency in SQL, data analysis tools, APIs, and process modeling.
- Experience with ACH payments is highly preferred.
- Familiarity with Agile methodologies (Scrum), Jira, Confluence, and Microsoft Office.
- Excellent communication, analytical, and problem-solving skills.
- CBAP certification or similar credentials (preferred).
This position requires fluent written and oral communication in English.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
