The Back Office Operations Representative addresses consumer queries related to credit reports and disputes, ensuring timely and accurate responses via email and phone, while escalating sensitive issues as needed.
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What We'll Bring:
The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports/rank/scores/dispute.What You'll Bring:
- Will be working in consumer Dispute & Email operations process
- Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
- Ensure all emails are responded to correctly and completely within the prescribed SL
- Must be able to draft responses independently as template responses are to be used selectively
- Identify & escalate probable escalations or sensitive issues for faster resolution
- Working on multiple applications and preparing credit report post analyzing complaints
- Regularly interacting with Member bank representatives through phone/email and fast-track resolution of disputes/complaints
- Willing to work on Weekends (Sat and Sun)
- Willing to work in Permanent Work from Office with ODC concept.
- Willing to make outbound whenever required to understand and address customer / member queries.
It would be a General or Mid Shift.
Impact You'll Make:
- Minimum Graduate degree in any stream
- Must have minimum 1-3 years of experience in ‘Banking operations’ or the BFSI industry
- Excellent communication skills (English) both verbal and written
- Proficiency in spoken Hindi, with the ability to read and understand consumer complaints in Hindi will be added advantage but not mandatory.
- Able to work in fast-paced energy, flexible and should be able to handle workload
- Should have handled escalation/complaint desk related to banking or insurance products
- Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
- Experience in Credit Bureaus would be preferred
- Strong Team player
Good knowledge of MS – office
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.TransUnion Job Title
Rep I, Business OperationsTop Skills
MS Office
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The Back Office Operations Rep II resolves consumer queries regarding credit reports, ensuring timely and accurate responses while managing escalations and maintaining quality standards.
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