As a Digital Experience Operations Engineer, you'll provide technical support, manage devices, optimize user experiences, and ensure effective service delivery.
Job Description
Digital Experience Operations Engineer
Location: Mumbai
Department: Enterprise Technology
Type: Full-Time | Travel Required
Shift timing: Rotational
About the Role
We're looking for a proactive and customer-focused Digital Experience Operations Engineer to join our global IT team. In this hybrid role, you'll be the go-to expert for delivering seamless digital experiences across our workplace technologies. From supporting end-users and managing devices to driving service improvements and participating in global projects, you'll play a key role in ensuring our employees stay connected, productive, and supported-wherever they are.
What You'll Do
End-User & Event Support
Act as the single point of contact for technical issues, questions and escalations
Deliver hands-on support for laptops, desktops, mobile devices, and AV equipment.
Provide on-site and remote support at corporate events and offsite locations.
Troubleshoot and resolve hardware, software, and network issues.
ServiceNow, Jira or Fresh for ITSM ticketing familiarity.
Device & Asset Management
Provision and configure laptops and mobile devices for new hires and replacements with Intune end point standards.
Track and manage IT assets, warranties, and inventory lifecycle.
Coordinate with vendors for procurement, repairs, and asset disposal.
User Lifecycle & Access Management
Manage user accounts, permissions, and group policies using Azure AD, Endpoint Manager, and Exchange.
Support onboarding and offboarding processes, ensuring smooth transitions.
Operational Excellence
Create and maintain service desk procedures and end-user documentation.
Identify and implement process improvements to enhance service delivery.
Support office moves, technology rollouts, and global IT projects.
Printing, Scanning & Mobile Device Management
Administer corporate printing and scanning solutions.
Manage mobile device provisioning, troubleshooting, and vendor coordination.
Metrics & Reporting:
Monitor and report on ticket resolution metrics, user satisfaction scores, and recurring issues to drive data-informed improvements.
What You Bring
HBO degree in ICT or related field.
2+ years of experience in IT support or service delivery, ideally in a fast-paced, global environment.
Strong knowledge of Microsoft technologies: Windows OS, Office, Teams, Endpoint Manager, Azure AD, Exchange, Citrix, and Active Directory.
Familiarity with network fundamentals and VPN troubleshooting.
ITIL certification (or willingness to obtain).
Excellent communication skills in English; other languages are a plus.
A customer-first mindset with a passion for solving problems and improving user experiences.
Willingness to travel for training, events, and team-building activities.
Why Join Us?
Be part of a dynamic, multicultural team that values innovation and collaboration.
Work on impactful projects that shape the digital workplace experience.
Grow your career with access to training, certifications, and global opportunities.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC, we don't just keep businesses running-we help them thrive. For more than 125 years, we've been the trusted partner for 90% of the Fortune 500®, leading financial institutions and businesses worldwide. As the global leader in business, legal, financial, and digital brand services across 140+ jurisdictions, we set industry benchmarks through innovation, integrity, and excellence.
Privately held and professionally managed since 1899, CSC is the business behind business®, delivering knowledge-based solutions from our headquarters in Wilmington, Delaware, USA, to clients across the globe. Our success is built on a people-first culture that fosters growth, collaboration, and agility. Recognized as a Top Employer in India, we are committed to creating an exceptional workplace where talent flourishes.
Important notice: CSC only accepts resumes from agencies in our approved supplier program. Resumes submitted through unauthorized sources-including direct submissions to hiring leaders or employees-will be considered property of CSC, with no fees eligible for claims. We encourage candidates to apply through our website for a seamless hiring experience.
\uD83D\uDD17 Explore opportunities: [CSC Careers link]
Why work for us?
At CSC, we invest in your growth, well-being, and success. Here's what sets us apart:
Join CSC and shape the future in a dynamic, global environment where your contributions drive success.
Disclaimer: This job description serves as a general guideline and may evolve based on business needs.
Digital Experience Operations Engineer
Location: Mumbai
Department: Enterprise Technology
Type: Full-Time | Travel Required
Shift timing: Rotational
About the Role
We're looking for a proactive and customer-focused Digital Experience Operations Engineer to join our global IT team. In this hybrid role, you'll be the go-to expert for delivering seamless digital experiences across our workplace technologies. From supporting end-users and managing devices to driving service improvements and participating in global projects, you'll play a key role in ensuring our employees stay connected, productive, and supported-wherever they are.
What You'll Do
End-User & Event Support
Act as the single point of contact for technical issues, questions and escalations
Deliver hands-on support for laptops, desktops, mobile devices, and AV equipment.
Provide on-site and remote support at corporate events and offsite locations.
Troubleshoot and resolve hardware, software, and network issues.
ServiceNow, Jira or Fresh for ITSM ticketing familiarity.
Device & Asset Management
Provision and configure laptops and mobile devices for new hires and replacements with Intune end point standards.
Track and manage IT assets, warranties, and inventory lifecycle.
Coordinate with vendors for procurement, repairs, and asset disposal.
User Lifecycle & Access Management
Manage user accounts, permissions, and group policies using Azure AD, Endpoint Manager, and Exchange.
Support onboarding and offboarding processes, ensuring smooth transitions.
Operational Excellence
Create and maintain service desk procedures and end-user documentation.
Identify and implement process improvements to enhance service delivery.
Support office moves, technology rollouts, and global IT projects.
Printing, Scanning & Mobile Device Management
Administer corporate printing and scanning solutions.
Manage mobile device provisioning, troubleshooting, and vendor coordination.
Metrics & Reporting:
Monitor and report on ticket resolution metrics, user satisfaction scores, and recurring issues to drive data-informed improvements.
What You Bring
HBO degree in ICT or related field.
2+ years of experience in IT support or service delivery, ideally in a fast-paced, global environment.
Strong knowledge of Microsoft technologies: Windows OS, Office, Teams, Endpoint Manager, Azure AD, Exchange, Citrix, and Active Directory.
Familiarity with network fundamentals and VPN troubleshooting.
ITIL certification (or willingness to obtain).
Excellent communication skills in English; other languages are a plus.
A customer-first mindset with a passion for solving problems and improving user experiences.
Willingness to travel for training, events, and team-building activities.
Why Join Us?
Be part of a dynamic, multicultural team that values innovation and collaboration.
Work on impactful projects that shape the digital workplace experience.
Grow your career with access to training, certifications, and global opportunities.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC, we don't just keep businesses running-we help them thrive. For more than 125 years, we've been the trusted partner for 90% of the Fortune 500®, leading financial institutions and businesses worldwide. As the global leader in business, legal, financial, and digital brand services across 140+ jurisdictions, we set industry benchmarks through innovation, integrity, and excellence.
Privately held and professionally managed since 1899, CSC is the business behind business®, delivering knowledge-based solutions from our headquarters in Wilmington, Delaware, USA, to clients across the globe. Our success is built on a people-first culture that fosters growth, collaboration, and agility. Recognized as a Top Employer in India, we are committed to creating an exceptional workplace where talent flourishes.
Important notice: CSC only accepts resumes from agencies in our approved supplier program. Resumes submitted through unauthorized sources-including direct submissions to hiring leaders or employees-will be considered property of CSC, with no fees eligible for claims. We encourage candidates to apply through our website for a seamless hiring experience.
\uD83D\uDD17 Explore opportunities: [CSC Careers link]
Why work for us?
At CSC, we invest in your growth, well-being, and success. Here's what sets us apart:
- Global legacy: Join a powerhouse shaping industries worldwide.
- Career growth and mobility: Access internal promotions, leadership programs, and skill-building opportunities to accelerate your career.
- Recognition and rewards: Enjoy performance-based bonuses, and employee recognition programs.
- Work-life balance: Benefit from hybrid work models and state-of-the-art collaborative spaces.
- Continuous learning: Gain tuition reimbursement, professional certifications, and expert-led development programs in leadership, technical skills, and more.
- Inclusive culture: Be part of a workplace where diversity, equity, and belonging fuel innovation and success.
- Community impact: Make a difference through CSC Gives Back, including our partnership with Kiva, to empower underserved communities through microloans.
Join CSC and shape the future in a dynamic, global environment where your contributions drive success.
Disclaimer: This job description serves as a general guideline and may evolve based on business needs.
Top Skills
Active Directory
Azure Ad
Citrix
Endpoint Manager
Exchange
Fresh
JIRA
Microsoft Technologies
Office
Servicenow
Teams
Windows Os
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