About HighLevel
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Learn more about us on our YouTube Channel or Blog Posts
About the Role
HighLevel Inc is looking for an Associate Product Manager to join the Product team and own Social Planner product (social media scheduling tool). The product is in the growth stage. You will be a leader responsible for identifying opportunities, providing proof of concept, defining the user experience, performing user interviews and building solutions based on your findings with exceptional user experience.
All products owned by the team have good adoption metrics and we want to accelerate it more. The product requires additional features, better user experience and help users in reaching their full potential.
The goal for the Social Planner product is to provide an easy, turnkey, and robust experience for creating posts focused on evergreen recycling and reuse, while offering enhanced analytics. Enable comment management for each published post, enhancing user engagement and interaction. Envision the creation of an editor with functionalities for image and video editing, akin to Canva. Adding stickers, music, location support in each post with support of AI prompts. Leverage AI to build a Social Calendar and help build brands using the research from analytics about top performing competitors.
Type - Full Time Remote Opportunity (In India only)
Your Responsibilities
- Understanding the aspirations, pain-points and user behavior of HighLevel customers
- Understand the market and its segment offerings - Shine here to know what the market is providing and how we provide solutions.
- Create Product Requirement Document with market analysis, low fidelity wireframe or flows, define target market and problem statement for each product.
- Identifying good ideas, cutting, prioritizing and visualizing solutions
- Validating solutions with real users at the conceptualisation, wireframe stage, gathering feedback from various stakeholders and users at mockup stage and conducting beta launches for target segments.
- Analyzing beta feedback and building your roadmaps, themes of product (big picture) and writing user stories for the sprint backlog.
- Collaborating with support, customer success, development and product teams to become an evangelist for your product area and building a strong relationship with other teams while you work in a cross-functional environment
- Instrumenting, analyzing and learning from the user behavior when they interact with your features & products
Working with other Product Managers with a collaborative mindset and assisting them in achieving product objectives.
Your Core Skills
- You are passionate about software products
- You have a strong bias for action.
- You are a quick learner
- You have been involved in a successful (or unsuccessful) launch of a software product end to end
- You have prior experience in either of the following
UI/UX Design
- Product Management
- You understand product development lifecycle and have a history of working on Software products
- You have been a leader either officially or unofficially and have demonstrated leadership skills in the past
- You can deconstruct software products and their business model
- You can intuitively tell a good UX from bad UX
- You are well versed with the social media scheduling industry and a deep understanding of the metrics involved
Preferred Skills
- Skills of writing accurate and precise PRDs
- Experience in a B2B product management or agency environment
- You have been PM before in a product start-up company
- You have worked in Agile or SCRUM environment
Why Join Us?
At HighLevel, you will work in a dynamic environment where innovation drives customer success. This role offers the opportunity to manage cutting-edge AI tools, foster meaningful client relationships, and contribute to the transformative power of AI in business operations.
If you have a passion for providing exceptional support and building long-lasting customer relationships, we encourage you to apply for this exciting opportunity as an AI Employee Account Specialist.
Equal Employment Opportunity Information
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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