Company Description
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!
Job Description
REQUIREMENTS:
- Total Experience 11+ Years.
- Expertise in enterprise CRM architecture, solution design, and implementation.
- Extensive experience in DCRM Sales & DCRM Service Modules, including advanced customizations for Lead Management, Opportunity Tracking, Sales Forecasting, SLA Management, Case Management, and Omnichannel Customer Support.
- Hands-on experience with Custom Plugins, Business Process Flows (BPFs), Workflows, JavaScript, Ribbon Customization, Web Resources and Microsoft Dynamic.
- Familiarity with SQL and knowledge of other NoSQL and modern database technologies.
- Expertise in designing scalable and high-performance Dataverse architecture, security models, role-based access control (RBAC), and business unit hierarchies.
- Advanced experience with Power Automate, Power Apps (Canvas & Model-Driven), and Custom API Integrations with third-party services (e.g., SAP, Salesforce, ServiceNow).
- Extensive knowledge in Azure Integration Patterns, including Azure Functions, Logic Apps, API Management, Service Bus, Event Grid, and ADX for high-volume data processing.
- Experience with Apache Kafka for real-time data streaming and event-driven architecture.
- Hands-on experience deploying applications to hosted data centers or cloud environments using technologies such as Docker, Kubernetes, Jenkins, Azure DevOps, and Google Cloud Platform.
- Experience in Multi-Tenant and Multi-Region CRM Deployments, GitHub Actions, or Power Platform ALM.
- A good understanding of UML and design patterns.
- Experience in setting up CI/CD pipelines for D365 solution deployment.
- Strong problem-solving skills and a passion for continuous improvement.
- Strong communication skills and the ability to collaborate effectively with cross-functional teams.
- Enthusiasm for learning new technologies and staying updated on industry trends.
Responsibilities:
- Lead the architecture, design, and implementation of Microsoft Dynamics 365 CRM solutions.
- Define CRM strategies in collaboration with business and IT leadership, aligning solutions with organizational goals.
- Design and implement scalable, high-performance Dataverse architecture, security models, and role-based access control (RBAC).
- Provide expertise in DCRM Sales & DCRM Service Modules, including Lead Management, Opportunity Tracking, Sales Forecasting, SLA Management, Case Management, and Omnichannel Customer Support.
- Develop and customize CRM functionalities using Custom Plugins, Business Process Flows (BPFs), Workflows, JavaScript, Ribbon Customization, and Web Resources.
- Implement and optimize Power Platform solutions, including Power Automate, Power Apps (Canvas & Model-Driven), and Custom API Integrations with third-party services such as SAP, Salesforce, and ServiceNow.
- Design and implement Azure Integration Patterns, including Azure Functions, Logic Apps, API Management, Service Bus, Event Grid, and ADX for high-volume data processing.
- Oversee Multi-Tenant and Multi-Region CRM Deployments, ensuring performance optimization and scalability.
- Establish and maintain CI/CD pipelines for Dynamics 365 solution deployment using GitHub Actions or Power Platform ALM.
- Provide guidance and mentorship to development teams, ensuring adherence to best practices in CRM implementations.
- Collaborate with stakeholders at various levels, including C-level executives, business teams, and IT leadership, to communicate technical solutions effectively.
- Troubleshoot and resolve complex CRM issues, providing strategic recommendations for enhancements.
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
Nagarro Kolkata, West Bengal, IND Office
PS Srijan Corporate Park GP Block, Sector-V, Unit No 1102. Tower No 1, 11th Floor Bidhan Nagar, , Kolkata, India, 700091
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