Title: Coordinator HR Shared Services
Location: Gurugram
Shift: 6PM-2AM
We are looking to speak to candidates who are based in Gurugram for our hybrid working model.
Position Expectations- As an Individual Contributor as part of the HR Shared Services team in India, you will play a vital role responsible for transitioning work and making sure relevant SLA’s are met
- Learn and perform newly set up processes and over time gain subject matter expertise in the work
- Suggest new practices, programs, and policies to meet interpersonal and strategic business/management needs
- Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
- Assist to build and maintain a Knowledge Base for Case Management
- Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
- Collect and cleanse data to populate management reporting systems
- 1-3 years experience in HR Operations / Shared Services in an HR Shared Services role (NAMER)
- Experience in onboarding employees globally
- Has expertise in HR Operations with eye for detail and process adherence
- Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
- Can function independently, with minimal mentorship and supervision
- Open to work in a 24X7 role
- Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it
- Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc.
- Ability to get into detailing the process and have an eye for detail to suggest process improvements
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
REQ ID: 3263274337
