About this role:
Wells Fargo is seeking a Associate Fraud & Claims Operations Representative
In this role, you will:
Required Qualifications:
Wells Fargo is seeking a Associate Fraud & Claims Operations Representative
In this role, you will:
- Support and capture all pertinent information from customers about their claims
- Conduct research and provide updates on status of new and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
Required Qualifications:
- 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
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