Associate Fraud & Claims Operations Representative

Job Description
About this role:
Wells Fargo is seeking a Associate Fraud & Claims Operations Representative
In this role, you will:

• Support and capture all pertinent information from customers about their claims
• Conduct research and provide updates on status of new and existing claims
• Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
• Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
• Receive direction from team lead and escalate questions and issues to more experienced roles
• Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications:

• 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Skills

• Excellent research, analytical, and problem-solving skills with strong attention to detail.
• Strong verbal and written communication skills.
• Effective interpersonal, collaboration, and stakeholder management skills.
• Ability to quickly learn, retain, and apply new information.
• Strong multitasking abilities with effective time management.
• Ability to interpret documents, requests, and process requirements accurately.
• Excellent data entry and data management skills.
• Strong analytical and critical thinking skills.
• Good mathematical and accounting knowledge.
• Ability to work efficiently and accurately while maintaining high-quality standards.
• Quick learner with the ability to handle high volumes of information.
• Ability to identify, assess, and escalate discrepancies or exceptions during processing.
• Strong understanding and application of regulatory compliance and VISA rules in claim decision-making.

Desired Skills

• Highly motivated with strong organizational and analytical capabilities.
• Exceptional attention to detail and accuracy.
• Flexibility to work across different shifts and overtime, as business needs require.
• Ability to work effectively in a team-oriented environment.
• Strong knowledge-transfer and learning agility skills.
• Ability to adapt quickly to changing processes and business requirements.

Posting End Date:
30 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.