Provide 24/7 operational support for telecom systems, monitor and execute reactive maintenance, troubleshoot application-to-network issues, maintain SLA targets, prepare SLA reports, and coordinate across teams to resolve customer and technical issues.
Join our Team
About this opportunity:
We are now looking for a L1.5 Level Operations professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
What you will do:
Willing to work in the shifts in 24*7 Model
Resolving the customer and user technical issues
Troubleshooting to find the root cause of the error
Maintaining the 100% SLA targets
SLA report preparation
Inter and Intra Team coordination and cooperation in resolving issues
The skills you bring:
4-5 years exp in Telecom operations
Good knowledge of SQL/PL-SQL, UNIX
2-3 years exp in BSCS billing system
Mandatory to have good understanding of Telecom domain.
Good troubleshooting skills at all levels from application to network to host.
Should be able to understand Procedures in PL-SQL
Experience in scripting Perl, Shell, Python, etc is preferred.
Operational support background in telecom
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 787304
About this opportunity:
We are now looking for a L1.5 Level Operations professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
What you will do:
Willing to work in the shifts in 24*7 Model
Resolving the customer and user technical issues
Troubleshooting to find the root cause of the error
Maintaining the 100% SLA targets
SLA report preparation
Inter and Intra Team coordination and cooperation in resolving issues
The skills you bring:
4-5 years exp in Telecom operations
Good knowledge of SQL/PL-SQL, UNIX
2-3 years exp in BSCS billing system
Mandatory to have good understanding of Telecom domain.
Good troubleshooting skills at all levels from application to network to host.
Should be able to understand Procedures in PL-SQL
Experience in scripting Perl, Shell, Python, etc is preferred.
Operational support background in telecom
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 787304
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
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