Job Description
Role: Associate-Client Order Coordinator
Location: Bangalore/ Chennai
Schedule: 12:00pm to 9:00pm
Working model: Hybrid
Intro:
CSC is an industry leader and a trusted partner to many of the world's most successful organizations. Our success is built on trust, tenacity, passion, and a commitment to customer service. We work as a team. We always find a way. We are never complacent. We believe that at CSC, relationships come first. Our knowledge of our clients' businesses, our thorough approach, and our undivided attention to our clients' needs are what drive our commitment to their success. We treat each client's business as our own, taking pride and care in everything we do-becoming a true extension of their team. People choose CSC because we are encouraged and empowered to take the initiative to solve problems, build relationships, and collaborate with team members to ensure we make a difference for the people we serve. If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSC's professional business-to-business environment as a Customer Service Associate. And there's the bonus of not having to work nights, weekends, or holidays. These positions come with CSC's competitive benefits-paid time off, medical, dental, and 401(k) plans, just to name a few.
We're hiring Customer Service Associates for our Corporate and Legal Services department. A CSA works with a variety of state and internal systems, in addition to working with vendors in many states. These team members have a high degree of attention to detail, ensuring that each document or filing is what the clients requested and that it gets to them promptly. As a CSA, you'll build a strong knowledge base that provides a solid foundation to work in many other departments at CSC. A successful day on this team is ensuring that CSC can deliver the correct document in the expected time frame, if not before. The most productive team members are committed to customer service, friendly, and proactive.
Some of the things you'll be doing:
- Responding to internal client inquiries via email or Salesforce chatter
- Assisting in various EMC/EPS Projects such as Group Split projects, minute book and document uploads, and queues along with various filings such as Annual reports, corporate transparency act and Business licenses.
- Providing exceptional customer service to both internal and external customers
- Maintaining and updating customer records including contact updates, and other various updates
- Managing customer portfolios
- Be able to communicate with different teams on the progress of a project.
- Navigating between multiple databases (company records, Navigator, etc.) quickly and accurately
- Reviewing and processing legal documents
- Fulfilling customer orders with various jurisdictions
- Problem solving issues related to customers and documentation.
What technical skills, experience, and qualifications do you need?
- Any Graduate or Freshers are eligible.
- Transactional or administrative experience (reviewing and evaluating documents)
- Business to Business Customer Service Experience
- Legal Compliance experience
- Proficiency with Microsoft Office
- Keen attention to detail and accuracy.
- Ability to thrive in a fast-paced, high-volume environment.
- Strong comprehension, critical thinking, and problem-solving abilities.
- Excellent organizational and time management skills.
- Proficiency in navigating multiple systems quickly.
- Solid computer skills.
- Effective written and verbal communication skills.
- Strong customer service orientation.
- Flexibility and adaptability.
- Quick and independent learner.
- Commitment to CSC values: Service, Teamwork, Agility, Tenacity, and Genuine.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
