Job Description
Excel as a Associate- Data and Control Management being a part of the Exception Control Management team at a globally innovative bank that cherishes creativity and excellence
Job Summary:
- As an Associate- Data and Control Management in the Exception Control Management team, you will play a crucial role in the development, production, transformation, and delivery of data essential for Quality and Control management within Customer Service and Card Lending Services.
- You will utilize user tools and workflows to process incoming data, ensuring its seamless integration into defined queue management systems.
- You will collaborate with business units to build standard solutions and ensure processes are managed within business SLAs for optimal end-to-end results.
Job Responsibilities:
- Facilitate the collection and documentation of the Inventory and Request Management (IRM) process by engaging with report developers and business leads to define and document report requirements.
- Ensure the completion and accuracy of Business Requirement Documents.
- Manage the execution of assigned processes to ensure adherence to process owners' requirements.
- Oversee the Reporting and Analytics testing process, collaborating with requestors to complete necessary forms for closing out reporting development and implementation across Auto, Card, Retail, Digital, and Lending Services.
- Support partnerships with key stakeholders.
- Manage the requirements and implementation of reporting/processes.
- Build data views and extracts, preparing data for user consumption. Perform data mapping from source systems.
- Automate manual processes.
- Create ad hoc and production data reports ensuring all documentation is updated on data files.
- Develop and maintain effective working relationships with operational leaders and partners, both internal and external to Lending Services.
Required qualifications, capabilities, and skills:
- Minimum 5 years of relevant experience in analysis in cards, retail, finance or other consumer-oriented business with large customer databases and minimum 3 years of experience in Visual Basic and Access databases, SQL and Alteryx
- Verify the correctness and completeness of work through multiple reviews and validation with relevant stakeholders or data sources.
- Ability to analyze data and communicate meaningful insights to leaders, delivering analytical solutions with a focus on practical, actionable business recommendations.
- Proficient in handling and prioritizing multiple responsibilities and tasks simultaneously.
- Excellent verbal and written communication skills with willingness and ability to learn and apply new skills and knowledge continuously.
- Strong working knowledge of Microsoft Office, including PowerPoint, Excel, Visio, and SharePoint.
- Demonstrate excellent analytical rigor and logical thinking with a continuous process improvement mindset.
- Ability to quickly understand technology-related issues and critically assess end-user impact.
- Knowledge of SQL programming and relational database design.
- Experience with Visual Basic and Access databases and Card/Lending platforms such as C3 (TSYS/Greenscreen) and ACAPS.
- Self-starter, extremely organized, and detail-oriented with a strong commitment to accuracy
Preferred qualifications, capabilities, and skills:
- Experience with Business Intelligence platforms like Tableau, SAS, and Alteryx is a plus.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
