Associate, APAC Pay Time and Operations

Job Description
The Pay & Time Operations team is essential in enhancing the platform, processes, and experiences for employee pay, time, and absence tracking across JPMorgan Chase. This role is pivotal in our transformational journey to deliver personalized experiences and ensure high-quality output for employees and managers. Our goal is to achieve automated operations with robust controls and superior employee experience, with the APAC Pay & Time Operations playing a key role in this transformation within Corporate HR.
Job Summary
As an Associate in the APAC Pay & Time Operations team, you will play a key role in the continued innovation, testing, implementation, and sustainment of the Pay transformation across Oracle HCM cloud application, Global View Payroll, and related suite of applications and business processes. You will work with a diverse group of stakeholders to execute and implement the ongoing technology strategy that will enable the Global HR organization.
Job responsibilities

• Day-to-day representative for International Pay and Time Ops Team; owns the end-to-end experience for stakeholders and by partnering to understand the needs and practices of all groups who interact with the aligned product
• Responsible to collect business requirements and translate them into Product backlog
• Craft user stories for technology teams with a reference to functionalities like AI agentic workflows, orchestration layers, Oracle to ADP Payroll Interface , Oracle HCM payroll elements, integrations, reporting or compensation modules
• Responsible to test including creation of scenarios, performing test, monitoring production, change management related documentation and checklists.
• Engage with the Control partners on change review, minimize/ eliminate risks for a robust process
• Responsible to prioritize the operations backlog for fixes/ new automation; Partners with the different teams to impact analysis for future investments and current items and drive towards success

Required qualifications, capabilities and skills

• 8+ years of experience of payroll or product owner in a sizeable global organization
• Experience and Ability to identify simplification and optimization opportunities in processes - operational rigors
• End-to-end payroll understanding from Payroll processes or implementing payroll systems
• Ability to write test scenarios, test cases and partner with product and technology to execute/conclude testing.
• Ability to identify solutions to business problems utilizing data, process, and digital assets
• Proven track record of delivery; ability to drive concepts to execution
• Excellent organizational, interpersonal and communication skills
• Proven ability to multitask and navigate multiple tasks running in parallel
• Strong written and verbal communication skills and ability to represent well to the stakeholders
• Proactive, accountable, and detail-oriented work ethic
• Customer obsessed - develops deep empathy and understanding in service of creating frictionless end-to-end experience

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.