Supports CSC DigiPay financial services operations across West Bengal by onboarding, mapping, training, and assisting VLEs. Coordinates with District Managers, resolves operational and technical issues, analyzes performance metrics, uses BI tools for reporting and monitoring, and shares operational insights with management. The role also supports initiatives to improve VLE engagement, transaction volumes, service quality, and overall DigiPay performance.
The Assistant Manager – Financial Services will support and
drive CSC DigiPay operations in West Bengal, with a focus on VLE
onboarding, mapping, training, handholding, capacity building, issue
resolution, and coordination with District Managers (DMs).
Key Responsibilities
- Support CSC DigiPay operations across the state, ensuring smooth
implementation and adoption.
- Drive VLE
onboarding and mapping for DigiPay services.
- Conduct
training and provide handholding support to VLEs to improve service
adoption and operational effectiveness.
- Undertake capacity-building initiatives for VLEs and field teams.
- Troubleshoot
operational and technical issues faced by VLEs and coordinate with
relevant teams for timely resolution.
- Coordinate
closely with District Managers (DMs) to monitor operations and
resolve field-level challenges.
- Analyse
operational data and performance metrics to identify trends, gaps, and
improvement areas.
- Use BI
tools for reporting, analysis, monitoring, and decision-making.
- Prepare and share regular operational reports and insights with the management.
- Support initiatives aimed at improving VLE engagement, transaction volumes, service quality, and overall DigiPay performance.
Requirements
- Graduate
from a recognized university/institution.
- Minimum 3 years of prior experience in the FinTech / Financial Services
industry.
- Experience
in field operations, VLE/channel management, digital financial services,
or similar roles will be preferred.
- Good
working knowledge of Business Intelligence (BI) tools and data
analysis.
Similar Jobs
Information Technology • Database • Consulting
Validate Adobe Analytics implementations across web, mobile, CTV, and OTT platforms. Test streaming media tracking for VOD, live, and ad-supported video, including Adobe Analytics variables, events, dimensions, and metrics. Compare implementation behavior with solution design references and tracking requirements. Analyze data, prepare reports, troubleshoot using debugging tools, and collaborate with stakeholders. The role requires Adobe Analytics and Media SDK experience, basic web technologies, and familiarity with Adobe Experience Platform and related tools.
Top Skills:
Adobe AnalyticsAdobe Experience PlatformAdobe LaunchAdobe Streaming Media AnalyticsAdobe TagsAmazon Fire TvAndroid TvApple TvosBrowser Developer ToolsCSSCustomer Journey AnalyticsGoogle TvHTMLJavaScriptMedia SdkRoku
Other
Supports manufacturing-site financial performance through budgeting, forecasting, variance analysis, savings governance, investment appraisal, financial controls, risk management, audits, and management reporting. Partners with finance teams across locations to ensure accurate submissions and develops dashboards and digital-tool-based improvements that strengthen decision-making and governance.
Top Skills:
Artificial Intelligence
Agency • Professional Services • Consulting
Drive new outlet expansion by identifying and evaluating commercial properties, conducting market and feasibility analysis, negotiating leases and commercial terms, and coordinating due diligence, approvals, documentation, possession, and handover. The role manages property pipelines, relationships with landlords, brokers, developers, and mall management, while reporting expansion progress and market developments to management.
Top Skills:
MS Office
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
