Manage vendor relationships for the Australia market: oversee performance, SLAs, contracts, proposals, risk resolution, and cross-functional projects. Liaise with APAC stakeholders, support outsourcing and transformation/technology initiatives, and align availability to Australia time zone after initial training.
Description and Requirements
• Drive solutions and resolve issues related to external vendors while managing the needs of a variety of internal stakeholders.
• Facilitate vendor proposals and manage vendor dependencies for key MetLife projects.
• Perform ongoing monitoring of service levels and operational metrics to ensure vendors meet business needs.
• Liaise with the APAC region, specifically for Australia Market for all Vendor Management related tasks and relationships.
The incumbent is required to work with Internal & Vendor stakeholders on the following and act as a Relationship Manager for the Australia market.
The brief tasks included as part of this overall role is to Govern the below.
• Provide ongoing vendor oversight including performance management, business reviews, contract change management and issue escalation.
• Oversee projects that sometimes span across multiple areas, functions, and/or lines of business.
• Determine requirements to address complex and varied business needs for overseeing complex vendors.
• Research and request vendor proposals and develop service level agreements that meet business needs.
• Support new outsourcing initiatives.
• Support the resolution of vendor risk issues.
• Participate and Lead any Transformation or technology related initiatives in the APAC region.
This position would initially work during the Day for getting trained on Vendor Management Nuances & AI Tool set used in the process but would eventually match Australia Time zone, besides being available for ad hoc Discussions to address US stakeholders, in the evenings, as and when required.
Initial Timings (1-2 months) - 10/12 am - 7/9 pm (IST)
Permanent Shift - 7:30 am to 4:30 pm (IST)
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
• Drive solutions and resolve issues related to external vendors while managing the needs of a variety of internal stakeholders.
• Facilitate vendor proposals and manage vendor dependencies for key MetLife projects.
• Perform ongoing monitoring of service levels and operational metrics to ensure vendors meet business needs.
• Liaise with the APAC region, specifically for Australia Market for all Vendor Management related tasks and relationships.
The incumbent is required to work with Internal & Vendor stakeholders on the following and act as a Relationship Manager for the Australia market.
The brief tasks included as part of this overall role is to Govern the below.
• Provide ongoing vendor oversight including performance management, business reviews, contract change management and issue escalation.
• Oversee projects that sometimes span across multiple areas, functions, and/or lines of business.
• Determine requirements to address complex and varied business needs for overseeing complex vendors.
• Research and request vendor proposals and develop service level agreements that meet business needs.
• Support new outsourcing initiatives.
• Support the resolution of vendor risk issues.
• Participate and Lead any Transformation or technology related initiatives in the APAC region.
This position would initially work during the Day for getting trained on Vendor Management Nuances & AI Tool set used in the process but would eventually match Australia Time zone, besides being available for ad hoc Discussions to address US stakeholders, in the evenings, as and when required.
Initial Timings (1-2 months) - 10/12 am - 7/9 pm (IST)
Permanent Shift - 7:30 am to 4:30 pm (IST)
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
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