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MetLife

Assistant Manager - Technology Services

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This role involves assisting in management of technology services within MetLife, contributing to enhancing operational efficiency and customer experience.
Description and Requirements
Job Responsibilities
  • Responsible for managing and maintaining, migrating IIS and Apache webservers in MetLife infrastructure
  • Troubleshoot and resolve issues related to windows server environment
  • Handle migrations, contact application partners, understand requirement, and build infrastructure
  • Plan application interconnections, database connectivity and website domain creation
  • Install/update required software or drivers on servers
  • Develop and maintain automation scripts to improve efficiency and reduce human errors
  • Develop and maintain AzDo pipelines using YAML
  • Troubleshoot pipeline failures and mitigate issues
  • Proficiency in scription language like PowerShell
  • Basic Linux server administration knowledge
  • Develop and maintain automation scripts to improve efficiency and reduce human errors
  • Should be able to utilize ServiceNow in Change management, Incident management, Catalog task management, Problem management
  • Learn new technologies based on demand.
  • Participate in cross-departmental efforts Leads initiatives within the community of practice
  • Good decision-making skills.
  • Take ownership for the deliverables from the entire team
  • Should be able to generate and present reports to leadership
  • Excellent inter-personal skills with the ability to coordinate cross functionally
  • Willing to work in rotational shifts
  • Good Communication skill with the ability to communicate clearly and effectively

Knowledge, Skills and Abilities
Education
  • Bachelor's degree in computer science, Information Systems, or related field

Experience
  • 10+ years of total experience and at least 7+ years of experience in maintaining, migrating IIS and Apache webservers
  • Resolve issues related to windows server environment
  • Work with application partners to understand the requirement and build infrastructure
  • Experience in installing and updating required software or drivers on servers
  • Good knowledge of Azure Pipelines using YAML. T roubleshoot and mitigate pipeline issues
  • Experience in scription language like PowerShell

  • Windows Administration
  • Windows Debugging
  • Application Debugging
  • IIS
  • .Net
  • Share Management
  • Batch job
  • Certificate Management
  • PowerShell
  • Active Directory
  • SSIS
  • SSRS
  • SMTP
  • Ansible
  • Elastic
  • Azure DevOps
  • SSAS
  • Azure Pipelines
  • Elastic
  • Experience in creating change tickets and working on tasks in Service Now
  • Experience of AI and ability to utilize AI and related tools (GitHub copilot) to solve complex problems

About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
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