Assistant Manager- L&D (West Bengal)

About the Team

Being part of Meesho's Fulfillment and Experience (F&E) team, will zip you to the cockpit of our ever-burgeoning rocketship. And, you’ll shape the experience of Bharat’s next billion e-commerce users.

We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics. 

At Meesho, we’re trying to do what's never been done before – herald e-commerce into the tier-2, tier-3 cities of India. Our team’s role in this ambitious mission is to reimagine logistics from the ground up completely. This means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain that reimagines e-commerce, not just in India but globally.

We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s virtual meetings, fun-filled monthly all-team catch-ups, and timely rewards and recognitions.

About the Role

The L&D function at Meesho is responsible for rolling out learning interventions that build business impact and drive growth for the organization. The Meesho’s learning ecosystem focuses not only on classroom-driven learning interventions but also on peer-to-peer knowledge sharing/learning, self-paced online learning programs, social learning, hackathons, learning through curated resources, etc.

The L&D Assistant Manager will be responsible for developing and implementing a BU wide Learning & Development strategy that facilitates and drives individual development and capacity building in line with the zonal business requirements. The position will involve collaborating effectively with people at all job levels and interacting with a diverse group of individuals and personalities to ensure the achievement of individual, functional, and organizational goals.

What you will do

• Own & drive learning interventions to improve process knowledge and reduce skill gaps.
• Partner with senior stakeholders (ops, process tech, HR, & other functions) & design the L&D Strategy for the BU which is inline with the Business Goals.
• Should be able to lead the regional teams of trainers/learning partners and contractual trainers to execute various learning interventions for the BU. 
• Ensure 100% adoption to digital ways of learning for the Blue Colored workforce & drive all their learning through the LMS.
• Track progress, publish insightful reports and intervene wherever required to improve the adoption and completion of Learning Interventions.
• Regularly connects with the stakeholders (Business Head, HR Head, Quality, Tech-Ops & Design heads for the BU) in forms of monthly reviews to help improve business metrics through learning interventions which will reduce knowledge gaps.
• Function as the go-to person within the business for any questions or queries related to the various training and development programs.
• Design and Execute capability development programs for the FTEs (Full Time Employees)

What you will need

• Must have at least 5 years of relevant experience and a good understanding of L&D systems and processes, instructional design, content development, training delivery, and evaluation of training effectiveness. 
• Exposure to working in an organization involved in e-Commerce or supply chain or customer service would be an added advantage.
• Bachelor’s degree.
• High quality written and verbal communication skills, strong listening skills.
• Should be able to create contents of various types like audio, video, posters etc.
• Should be an expert with different types of animation tools.
• Excellent interpersonal-skills and a demonstrated ability to interact with all levels in the organization
• Demonstrated success in implementing innovative training techniques and learning technologies, in multiple areas including managerial and leadership development areas
• Experience in conducting organizational, program level, and individual needs analysis to identify learning and development needs; experience in running targeted development programs.
• Good knowledge of the training/learning related offerings available in the market, including relevant training organizations and service providers
• Exposure to authoring tools, Learning Management Systems (LMS) and eLearning development systems, tools, and resources.
• Should be able to create contents of various types like audio video animation posters etc.

About us 

Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.

Our Mission

Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.

Culture and Total Rewards

Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles. 

We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.

Know more about Meesho here : https://www.meesho.io/