Apps Support Analyst

Job Description
•    We are searching for a highly motivated and enthusiastic person for the role of the Apps Support Analyst for Market Ops suite of technology for multiple lines of businesses who applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function.
•    You will be required to have good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Have strong communication and diplomacy skills are required and regularly assumes informal/formal leadership role within teams.
•    You will be required to work closely with operations and technology partners, business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and providing strategic technical solutions.
•    You will develop detailed knowledge of multiple business areas and functions, coupled with cutting edge technologies in this exciting opportunity.
•    You will be working closely with your counterparts in India, Singapore, UK, and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.

Responsibilities:
-The Application Support Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
-Ability to manage incidents. Calm and analytical when faced with major incidents on critical systems.
-Focus on the process improvement to automate existing process and Identify ways to maximize the potential of the applications used.
-Communicate effectively with operations and technology partners on a regional or global basis.
-Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
-Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements..
-Ensures essential procedures are followed and helps to define operating standards and processes.
-Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
-Active involvement in and ownership of Support Project items, covering Stability, EfficieAncy, and Effectiveness initiatives.
-Performs other duties and functions as assigned.
-Acts as SME to senior stakeholders and /or other team members.
Qualifications:
-4 - 7 years experience in an Application Support role.
-Good interpersonal and communication skills, great teammate.
-Experience installing, configuring or supporting business applications or demonstrate willing to learn.
-Experience with some programming languages and willingness/ability to learn.
-Execution capabilities and ability to adjust quickly to changes and re-prioritization
-Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
-Issue tracking and reporting using tools
-Good all-round technical skills & analytical skills.
 

Tech stack

- UNIX (Linux) environment knowledge.
-Databases – Oracle, Microsoft SQL.
-Knowledge on Geneos ITRS/AppD monitoring & Autosys would be an added advantage

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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