The Application Support Analyst role involves maintaining and supporting TransUnion's production environment, requiring skills in incident and problem management, with a focus on applications deployed in Java and .NET technologies. Responsibilities include monitoring applications, performing pre- and post-release validations, and automating processes. Frequent interaction with support teams and vendors is essential.
TransUnion's Job Applicant Privacy Notice
What We'll Bring:
Application Support Analyst - Working 24X7 Supporting Java, .NET Technology Platforms, Deployed in Docker, K8. Well Versed in Linux and SQL. IM and Maintaining the Applications and monitoring through Different Monitoring Tools.
What You'll Bring:
- The Associate responsible for supporting and maintaining TransUnion's mission critical production business environment in 24x7 rotational shifts.
- Should have excellent incident management skills which involves identification, triaging and resolving incidents.
- Should have good exposure to problem & change management.
- Excellent Communication, Interpersonal skills.
- Excellent Working knowledge in LINUX, SQL, SPLUNK, Grafana and Various other monitoring Tools. (AppDynamics, SPOTFIRE)
- Working Knowledge in Docker, K8, Devops Tools
- Should have knowledge in Unix shell scripting, Cron, Batch Jobs and Abinitio Technology
- This position requires frequent interaction with other support teams and vendor. Hence excellent verbal and written communication is expected.
- Perform pre- and post-release validations to ensure production stability and successful change implementation.
- Shell Scripting, Python, Automation is an added advantage
- Experience in Cloud Platforms.
- Any Certifications (Technical) or Process is must. (Lie ITIL etc.)
Impact You'll Make:
- 3 - 5 years of experience in Application Support is essential for this position.
- Excellent hands on experience in Linux is preferred.
- Solid understanding of ITIL processes like incident, Problem and change management.
- Prior experience in ticketing tools like Remedy/Service Now is essential.
- Prior Automation Experience, Even Small or Medium sized Tasks is added advantage.
- Candidates currently supporting cloud-based applications is an added advantage.
- We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Analyst, Applications Support
Top Skills
.Net
Appdynamics
Cloud Platforms
Docker
Grafana
Java
Kubernetes
Linux
Python
Splunk
Spotfire
SQL
Unix Shell Scripting
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