Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Application support engineer with at least 2 years of experience for an open position in the 24/7 application support team.
Technical Skills
- Proficient in Windows Administration
- Strong technical skills in IIS, MSSQL, and scripting languages are required.
- Knowledge of Azure and DevOps is an advantage.
- Basic networking knowledge
Essential skills
- Candidates must have a strong grasp of application support procedures and functions.
- They should possess a clear understanding of L1/L2/L3 roles and responsibilities.
- Candidates should be capable of independently managing and taking ownership of resolving incidents from start to finish.
- Strong communication skills are necessary to interact regularly with clients.
- Work closely with development teams and QA teams to ensure smooth application integration and deployment.
- Manage and prioritize incidents, service requests, and change requests related to applications. Document and track issues using a ticketing system.
Required Qualifications
- Bachelor’s degree in computer science or related field
- Proven experience in a technical support or customer service role
- Strong understanding of software applications and systems
- Excellent problem-solving and troubleshooting skills
- Ability to communicate technical information effectively to non-technical users
- Experience in documenting processes and procedures
Desired Skills and Experience
Application Support, IIS, SQL, Windows Administration, DevOps, and Azure
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Candidate Privacy Policy
Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) (“Notice”) explains:
- What information we collect during our application and recruitment process and why we collect it;
- How we handle that information; and
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Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.
Top Skills
What We Do
Orion is a leading digital transformation and product development services firm. Headquartered in Edison, NJ, we have a global team of 6,200+ associates, with engineers in 14 major delivery centers across North America, Europe, Asia Pacific and Latin America.
For over 25 years, Orion has been solving complex business problems for our clients. Our transformative business solutions are rooted in digital strategy, experience design, and engineering, empowering our clients to operate with agility at scale.
Our mission is to serve as an agile and trusted partner for business transformation initiatives, providing deep emerging technology, experience design, and domain expertise.
Our business has more than tripled over the last three years.
We have grown aggressively both organically and inorganically, adding new clients, complementary skills, domain expertise, and strengthening our global footprint.
