Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Goals and Objectives:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily:
- Provide Aftermarket support to channel partners, distributors and end customers.
- Select replacement equipment/Spare-parts to meet customer needs and provide pricing.
- Provide field support offering for commissioning and troubleshooting on complex / critical applications.
- Generates customer proposals utilizing standard tools, seeks and gains appropriate approval levels
- Administers and reviews submittal documents / Service documents that have been prepared for customers and/or tenders
- Collaborate with other technical and engineering groups, Field service teams and Product managers to provide the required customer solution.
- Provide timely responses to inquiries.
- Capable of training channel partners and stakeholders on aftermarket product support, enabling them to address more opportunities and thereby enhance customer satisfaction.
- Builds and nurtures relationships with key stakeholders within all of Xylem’s commercial teams.
Must Have:
- Knowledge of pump hydraulics, mechanics and construction.
- Knowledge of Motors, Drives and monitoring and control equipment.
- Familiarity with international standards, codes, and compliance frameworks.
- Ability to engage and communicate effectively in customer-facing settings.
Good to Have:
- Understanding of Pump / system station design, schematic diagram and hydraulic calculations.
- Ability to build relationships and to influence key stakeholders without having a direct supervisory relationship
- Proven ability to handle multiple projects, prioritize, meet deadlines and work independently with initiative in a fast-paced environment
- High-level of proficiency with MS Office applications.
Qualifications.
- Bachelor’s degree in science, Engineering in Mechanical field from a recognized university.
- 0 to 3 years+ related experience with rotating equipment preferred.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
