This role involves maintaining and implementing software applications, including testing, quality assurance, and user support while handling incident tickets and user requests.
Job Purpose and Impact
The Application Support Analyst II will maintain, integrate and implement software applications within the organization. In this role, you will perform moderately complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.
Key Accountabilities
- Develop and recommend improvements to standard and moderately complex application support processes and procedures.
- Review, analyze and prioritize incoming incident tickets and user requests.
- Perform programming, configuration, testing and deployment of fixes or updates for application version releases.
- Keep an open channel of communication with users and respond to standard and moderately complex application support requests and needs.
- Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Top Skills
Application Support Processes
Software Applications
Similar Jobs at Cargill
Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial
The role involves managing service transition processes for IT operations, improving application transitions, and ensuring service delivery meets targets.
Top Skills:
Power BIProject Management ToolsRemedySAP
Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial
The Application Developer manages and supports application software, ensuring smooth implementation, user communication, incident management, and collaboration with multi-functional teams.
Top Skills:
AribaSAP
Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial
The Application Developer will implement and integrate ServiceNow S2PO, conduct software testing and configuration, and analyze business requirements for technical specifications.
Top Skills:
Servicenow S2Po
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
