Conduct quality monitoring of AI chatbot responses, resolve issues, optimize models, analyze data, and improve quality-control processes.
Responsibilities
- Quality Monitoring: Conduct daily quality assurance on AI Chatbot responses through manual sampling and user feedback to assess accuracy, relevance, and naturalness.
- Issue Resolution: Detect response-quality issues promptly; document root causes, propose actionable improvements, and follow through to closure.
- Model Tuning: Collaborate with engineering teams to optimize AI models by participating in data annotation, parameter adjustment, and other enhancement tasks to boost performance and answer quality.
- Data Analysis: Collect and analyze user-conversation data to uncover user needs and pain points, providing data-driven insights for optimization.
- Process Improvement: Refine quality-control workflows to increase efficiency and ensure standardization of QA and tuning processes.
Requirements
1. Technical Skills
- Solid understanding of AI Chatbot mechanisms and quality-evaluation criteria.
- Basic data-analysis skills; proficient in SQL, Excel, and related tools.
- Foundational knowledge of Natural Language Processing (NLP) and Machine Learning.
2. Experience
- 2+ years of relevant experience; prior optimization experience with AI or conversational products is preferred.
- Experience with industry-leading AI Chatbot products is a strong plus.
3. Soft Skills
- Strong communication and collaboration abilities.
- Meticulous, patient, and adept at identifying and solving problems.
- Thrives in a fast-paced environment and demonstrates a strong learning aptitude.
Top Skills
Excel
Machine Learning
Natural Language Processing
SQL
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