Job Description
CTO Customer Experience and Servicing (CES) - Successful Account Specialists balance their focus on business results with offering options and finding solutions to help our customers.
Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities.
As an Account Specialist II your primary work responsibilities will include but not limit engaging with customers in a metric-driven environment while documenting account activities in detail. Successful Account Specialists balance their focus on business results with offering options and finding solutions to help our customers.
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings. Weekend Rest days!!
Job responsibilities:
Communicate with customers in a metrics-driven environment
Navigate multiple technologies while staying engaged with our customers, strong customer focus with the ability to have detailed conversations
Demonstrate resiliency and extreme adaptability in a fast-paced environment
Take ownership of each customer interaction while treating customers with respect and responding with empathy
Document customer account activities thoroughly and concisely
Provide excellent customer service
Demonstrate punctuality, integrity, and accountability
Approach problems logically and with good judgment to ensure the appropriate customer outcome, make appropriate decisions on behalf of our customers quickly and effectively
Prioritize work to ensure efficiency, abide by all applicable regulatory and department practices and procedures
Able to work independently and in a team environment
Think critically and exercise independent judgement, ability to support cross-functional teams across multiple inquiry types
Required qualifications, capabilities, and skills:
High School diploma
Willing to work in an environment that requires 100% phone-based customer interaction (voice functions)
Able to support cross-functional teams across multiple inquiry types
Basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment
Preferred qualifications, capabilities, and skills:
Minimum of one year of customer interaction or customer support experience, either by phone, face-to-face, or teller experience
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings. Weekend Rest days.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
