Support the order-to-cash cycle: review contracts, book orders, prepare and issue invoices, apply cash receipts, process payments, manage collections, resolve billing issues, and coordinate with sales and customer success while ensuring SOX and ISO 27001 compliance.
Analytical Wizards is part of the Definitive Healthcare family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their challenges, achieving outcomes that benefit both business and society. Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. We offer industry-leading benefits packages to promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.
We are searching for a reliable and motivated individual to join our Global Definitive Healthcare Customer Financial Services Team. This individual will support the order to cash process which includes booking sales orders, invoicing clients, cash applications, and following up with our internal sales teams and external clients to resolve delinquent invoices and collection issues. You will be co-ordinating with the Accounts Receivable Manager and Director of Revenue for day-to-day tasks. The ideal candidate should demonstrate proficiency and understanding of the accounts receivable process, an understanding of US GAAP accounting, and SOX compliance.
Functions & Responsibilities
• Review customer contracts for new, upsell, and renewal clients to ensure completeness and accuracy and resolve any irregularities or inquiries with the appropriate departments.
• Book sales orders in accordance with the contract terms.
• Prepare, review, and issue customer invoices in a timely fashion.
• Make collection calls and reach out via email to clients to resolve delinquent accounts.
• Research and resolve billing issues when they arise.
• Interact with the internal Sales and Customer Success teams and our external customers.
• Process customer documents to facilitate payments (vendor forms, W-9, etc.)
• Apply cash receipts to customer accounts.
• Process customer credit card payments.
• Support various special projects as required.
• Complying with all ISO 27001 policy and driving the team to 100% compliance.
Qualification/Requirements-
We are searching for a reliable and motivated individual to join our Global Definitive Healthcare Customer Financial Services Team. This individual will support the order to cash process which includes booking sales orders, invoicing clients, cash applications, and following up with our internal sales teams and external clients to resolve delinquent invoices and collection issues. You will be co-ordinating with the Accounts Receivable Manager and Director of Revenue for day-to-day tasks. The ideal candidate should demonstrate proficiency and understanding of the accounts receivable process, an understanding of US GAAP accounting, and SOX compliance.
Functions & Responsibilities
• Review customer contracts for new, upsell, and renewal clients to ensure completeness and accuracy and resolve any irregularities or inquiries with the appropriate departments.
• Book sales orders in accordance with the contract terms.
• Prepare, review, and issue customer invoices in a timely fashion.
• Make collection calls and reach out via email to clients to resolve delinquent accounts.
• Research and resolve billing issues when they arise.
• Interact with the internal Sales and Customer Success teams and our external customers.
• Process customer documents to facilitate payments (vendor forms, W-9, etc.)
• Apply cash receipts to customer accounts.
• Process customer credit card payments.
• Support various special projects as required.
• Complying with all ISO 27001 policy and driving the team to 100% compliance.
Qualification/Requirements-
- Bachelor's degree or master's degree in accounting, business finance, or a related field.
- 3-5 years of experience in a mid-sized company.
- Strong analytical, organizational, and communication skills
- Comfortable making telephone calls to customers (collections experience preferred).
- Willingness to work from Monday through Friday, timing IST 2:00 p.m. to 11:00 p.m.
- Proficient in Excel
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