Account Manager, National Accounts - Hybrid (Markham, ON)

Why join ClaimsPro?

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• You are compensated for your billable hours and other costs.
• Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending.
• Your continuous education fees are reimbursed to maintain your license.
• Your workload is balanced to ensure you can maintain a high-quality level and manage your abeyance.

Working with the National Accounts Leadership team, the main responsibility of this role is to provide/manage effective claims management solutions for our top commercial and personal lines clients.

Role Responsibilities:

• Management of a portfolio of client accounts relating to automobile, property and general liability exposures.
• Establish and implementation of Best Handling Practices unique to each client.
• Performance of day-to-day tasks such as responding to client stakeholders, internal stakeholders (operations, sales) and addressing inquiries / concerns as needed.
• Create and Maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations
• Conduct regular stewardship and client facing meetings
• Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables.
• Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings and complaint management
• Weekly review of the operational dashboard KPI targets  
• Potential leadership, guidance and mentoring of a dedicated adjusting team
• Act in a consultative and advisory capacity on claims matters and technical issues
• Participation in the RFP process for new business and existing client contract renewals

Qualifications & Experience:

• University Degree and/or CIP/FCIP Designation
• Minimum of 7 years’ experience in Property & Casualty claims adjusting, multi provincial experience preferred
• Minimum 5 years supervisory experience
• Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces
• Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
• Strong computer skills including working knowledge of Microsoft Office Suite, specifically Excel, Word and PowerPoint and an ability to learn new technical systems
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
• Strong negotiation skills
• Ability to speak and write in French is an asset

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.