Account Manager | General Staffing

We are looking for an experienced Account Manager – General Staffing to manage end-to-end staffing accounts across blue-collar, white-collar and frontline workforce segments.

The role will own the complete client relationship and operational delivery cycle, including client requirements, manpower deployment, onboarding, attendance, payroll, billing, compliance, employee engagement, issue resolution and exits.

The Account Manager will also manage and coordinate the mapped HR Operations team members to ensure smooth delivery across assigned client accounts.

• Own day-to-day relationships with assigned staffing clients.
  

• Act as the key escalation and coordination point for client HR and business teams.
  

• Understand client workforce requirements, operational challenges and service expectations.
  

• Conduct regular client reviews and proactive connects.
  

• Build long-term client relationships and identify opportunities for account growth.
  

• Manage the complete client requirement lifecycle from demand generation to deployment and closure.
  

• Coordinate with sourcing/recruitment teams for fulfilment of manpower requirements.
  

• Track open positions, deployment targets, joining ratios, replacements and attrition.
  

• Monitor manpower availability and deployment against client requirements.
  

• Ensure agreed recruitment/deployment TATs are achieved.
  

• Manage the mapped HR Operations team supporting assigned clients.
  

• Monitor daily operational activities and pending employee/client requirements.
  

• Ensure timely resolution of employee queries and grievances.
  

• Review tickets, escalations, onboarding and exit-related activities.
  

• Coordinate with HR Ops, Recruitment, Payroll, Compliance and Finance teams.
  

• Oversee employee onboarding and joining formalities.
  

• Ensure KYC, documentation, BGV and statutory requirements are completed.
  

• Coordinate employee deployment at client locations.
  

• Monitor attendance, leave, timesheets and employee-related issues.
  

• Support employee engagement and communication initiatives.
  

• Manage transfers, replacements, contract extensions and other workforce movements.
  

• Oversee monthly payroll processes for assigned accounts.
  

• Ensure attendance/timesheet inputs are received and validated within timelines.
  

• Monitor payroll exceptions and coordinate timely resolution.
  

• Handle client escalations relating to salary, attendance, deductions, leave and other payroll matters.
  

• Ensure payroll closure is completed as per agreed timelines.
  

• Coordinate monthly billing and invoice preparation.
  

• Validate attendance, timesheets, headcount, rates and applicable commercial components.
  

• Ensure invoices are submitted to clients within agreed timelines.
  

• Coordinate with Finance on billing discrepancies and credit notes.
  

• Track collections and follow up on outstanding payments.
  

• Monitor account-level commercial performance.
  

• Coordinate client agreements, work orders, amendments and renewals.
  

• Track commercial terms, billing rates, credit periods and contract validity.
  

• Ensure service delivery and billing remain aligned with contractual commitments.
  

• Escalate commercial risks and renewal requirements proactively.
  

• Ensure all applicable statutory and client-specific compliance requirements are met.
  

• Coordinate PF, ESIC, KYC, BGV, labour compliance and other documentation.
  

• Monitor compliance timelines and audit requirements.
  

• Coordinate closure of compliance observations and client queries.
  

• Manage employee resignation, termination and client-requested exits.
  

• Ensure timely communication and completion of exit formalities.
  

• Coordinate LWD, attendance closure, asset recovery and F&F.
  

• Ensure timely issuance of required employee documents.
  

• Coordinate replacement requirements with the recruitment team.
  

• Maintain account-level MIS covering:
  

  • Active headcount
    

  • Planned vs actual deployment
    

  • Attrition
    

  • Recruitment requirements
    

  • Payroll
    

  • Billing & collections
    

  • Compliance
    

  • Open tickets/escalations
    

  • F&F/exit status
    

• Conduct periodic internal and client account reviews.
  

• Identify operational risks and proactively implement corrective actions.
  

• 4–6 years of experience in general staffing / manpower outsourcing / managed workforce / staffing operations.
  

• Experience managing blue-collar, frontline or mixed workforce accounts preferred.
  

• Strong client-facing and stakeholder-management experience.
  

• Good understanding of staffing operations, payroll, compliance and employee lifecycle.
  

• Experience managing HR Ops/operations team members.
  

• Strong understanding of billing, invoicing, contracts and collections.
  

• Excellent communication, coordination and escalation-management skills.
  

• Ability to manage high-volume operations and multiple client requirements simultaneously.
  

• Client satisfaction and retention
  

• Requirement fulfilment and deployment TAT
  

• Headcount achievement
  

• Payroll accuracy and timely closure
  

• Billing and collections
  

• Compliance adherence
  

• Employee query/ticket resolution
  

• Attrition and replacement management
  

• Exit/F&F closure
  

• Account growth and profitability