ArmorCode Inc.
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Customer Success Engineer responsible for onboarding new customers, ensuring successful adoption of the platform, and collaborating with internal teams. Key responsibilities include strategic customer engagement, product adoption, data management, exceptional customer experience, cross-functional collaboration, training, and technical implementation.
Provide technical support to customers and internal teams, diagnose and resolve technical issues, collaborate with engineering and cross-functional teams, document interactions, and contribute to support process improvement.
Be the 'voice of the customer' in product management, collaborating with teams to enhance user experience. Define product specs, plan releases, and develop market understanding for a leading AppSecOps platform.