About Invisible
Invisible is the operations innovation company transforming how companies are built and run.
We’re a tech-enabled services company providing AI-enabled solutions to our clients. Invisible partners with leading model providers like OpenAI and Cohere to help train the most advanced language models. These partnerships with AI firms provide early access to best-practice AI research and LLMs, enabling efficient automation and optimization of complex processes. We also partner with Fortune 500 companies to automate tasks such as menu management for DoorDash and claims processing for American Family Insurance, significantly improving quality while reducing cost and time to completion.
Customers choose us for our curated pool of on-demand global experts; our flexible orchestration platform that seamlessly blends advanced technology with elite talent; and our outcomes-based pricing. Invisible has 10x’d our revenue in the last two years, is highly profitable, and was recently ranked #3 in Artificial Intelligence on Inc. 5000’s annual list of fastest-growing private companies in America.
Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annualized Revenue Run Rate of $100 million and continue to grow at speed. We operate as a profitable business and own a majority of the company, going against the grain in the venture-backed AI space. We look for like-minded individuals to join us as we aim to grow into the largest services firm in the world that bridges the gap between AI and enterprise success.
About The Role
The AI Industry is changing fast, and as it becomes more mature, there is a need for research labs to level up how they approach model development to foster constant model improvement. Furthermore, companies who are customers of foundational models are looking to industry experts to help them adopt AI to positively impact their organizations. Data Strategy enables best-in-class Model Acceleration by using the principles of data science to wield industry expertise and achieve measurable outcomes. We empower research teams to answer three questions with confidence:
- Where is the most lucrative opportunity for incremental lift in my model?
- How should I design data to realize that incremental lift?
- How do I measure the ROI across various AI Training Strategies?
A successful candidate will be a fast, adaptable learner to keep pace within this high-velocity space. They will also deliver excellent service and strategic, thought-partnership to clients through using the principles of data science to wield industry expertise and achieve measurable model acceleration.
What You’ll Do
Key Responsibilities
Help our Clients find the biggest areas of opportunity for improvement of their modelConsult with Clients of Invisible to understand their business goals, and the performance of their AI stack within their market, and create comprehensive diagnostics of their AI programming, and where they are falling short with their data. Deliver diagnostics in a way that promotes dialogue with the client, and is something they can share internally throughout their organizationHelp our Clients and Internal teams Select and Design the Correct Data Plan to Address the Model Improvement they are seeking. Use Findings in Diagnostics to create hypotheses with the client on hour to achieve ideal model performance, and create strategic plans for their AI Data that will deliver the highest impact. Work with both Delivery Operations, Solutions, and Account managers to ensure these data plans are able to be delivered, and that we are able to procure budget to execute against them. Manage Complex Projects: Partner with clients to align on expected work volume, use forecasts to develop a project plan, and ensure sufficient capacity. Serve as a bridge between the client and automations teams to develop and refine processes.Help External and internal stakeholders define and measure the ROI of different AI Training strategies Data Analysis and Statistics to deliver ongoing ROI measures on the impact of various AI Training strategies as they are implemented.
- Innovate & Iterate on Process Design: Build and design frameworks and guidelines to drive best practices in AI training and, ultimately, improvements to AI models. Iterate through collaboration with team members, peers, and clients.
- solutions to critical issues. Seek cross-cutting improvements to systems to improve the team.
- Own Your Business: Maintain client health in both service and unit economics and provide guidance and leadership to the team of operators that are in charge of producing the outputs of the client/process. Own the financial cycles for the book of clients, including payroll reconciliation and approval, and end-of-month closure of the financials. Collaborate with the Director/s to develop and implement strategies that drive growth and profitability.
What We Need
Skills and Qualifications
- At least 5 years of experience in a data-centric, client-facing role.
- Proven track record of managing client relationships and delivering exceptional service
- Candidates must have a deep understanding of data science, research techniques, and statistics.
- Candidates must have general knowledge of AI and Linguistic
- Strong management and leadership skills and ability to provide guidance and support to a team.
- Experience in capacity planning and project management
- Excellent communication skills, both verbal and written
- Ability to work remotely and manage teams without in-person interaction
- Ability to think strategically in complex and difficult situations
- Strong sense of urgency and ability to prioritize tasks; be open and flexible on schedules
What’s In It For You
We believe in recognizing exceptional work with exceptional benefits. That’s why we empower our Partners to work remotely around the world on a schedule that suits their lifestyle. Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs. We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our Partners. Over 65% ownership is in the hands of our Partners, and we’re committed to buying back Partner shares every year according to our formal liquidity plan. This ensures liquidity for those who choose to sell their stake in the company.
Compensation & Benefits
- Working Times: US (EST or PST) Hours
- Compensation Breakdown
○ Base: $145,000
○ Base + Bonus Target: $205,000
○ This role is eligible to participate in Invisible’s equity plan.
The amount listed above is the expected annual base salary for this role, subject to change.
Country Hiring Guidelines:
Invisible hires new team members in countries around the world. All our roles are remote,. However, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Accessibility Statement:
We’re committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at [email protected].
Equal Opportunity Statement:
We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.
Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.
Top Skills
What We Do
Invisible is the operations innovation company transforming how companies are built and run. Our tech-enabled service harnesses our proprietary process orchestration platform, which seamlessly integrates AI and automation with a worldwide network of more than 5,000 experts. This fusion delivers new capabilities and removes barriers to execution for clients, unlocking unprecedented efficiency, scale, and growth opportunities.
As the go-to training partner for the world’s leading AI firms such as OpenAI, Amazon, Google, Microsoft, and Cohere, we play a pivotal role in enabling enterprises to build, deploy, and leverage cutting-edge AI solutions.
By combining this deep expertise in artificial intelligence with human intelligence, we're able to deliver intelligent operations to enterprises through a fully managed service. With a focus on transforming processes to be smarter and more efficient, we solve complex process challenges that deliver powerful results for the likes of DoorDash and Walmart.
This deep enterprise process expertise, close ties with world-leading AI firms, and the only end-to-end platform blending advanced technology with an elite global workforce sets us apart from BPO’s, RPA providers, consultancies, and AI Training firms, enabling us to deliver powerful results at speed for our clients.
Why Work With Us
We're recognized as Inc. 5000's #3 Fastest Growing AI Company in 2024, and in the top 3% among America's fastest-growing private companies.
As a fully remote company, we hire talent across the world who are natural problem solvers, innovators, and visionaries. With our unique ownership model, we empower our people to craft their legacies.
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